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Frequently asked questions
Where is my order?
It can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.
Like said on the Shipping Policy page, it takes between 2-7 business days to process orders, before they are shipped out. you should receive an email as soon as your order is ready to be shipped!
If you have more questions on the exact location of your order, send us an email and we will answer you!
What are the products made of?
We use 100% pure, natural & vegan ingredients from local companies that are certified vegan & organic. For the complete list of ingredients of a specific product, read the information below the product, it is full of details!
Can I pick up my order?
We are currently unable to provide pick-up appointments due to the COVID-19 regulations & restrictions, but we currently working on a way to provide this to you.
Do you offer samples?
We do not ship samples.
What if the product I want is out of stock?
During our sale, products sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site with your faves!
Do you use preservatives?
Yes. All Touch Radiance products are formulated with preservatives. Our preservatives are chosen for their safety and effectiveness, and when possible, are derived from natural sources.
Products containing water that are not properly preserved are dangerous for your skin and health. Ingredients that are often associated with preservatives, such as grapefruit oil and Vitamin E (tocopherol) are NOT effective as preservatives. Products containing these as the only preservative should be avoided. Remember, fungus and mold are much more dangerous than preservatives!
Where are your products made?
All our products are handmade and shipped to you from Montreal, QC.